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Policies

Shipping Policy:

Topjetsales Inc. ships to anywhere within the 48 contiguous United States. If the customer is located in area that needs a boat or ferry, the carrier will not be responsible to deliver to final destination. Customer will have to make arrangements.

Standard delivery is tailgate delivery only (curbside). Please make sure you have the personnel to unload and deliver your purchase inside your facility. Standard delivery does not include inside delivery, uncrating or installation. Liftgate deliveries are available at an additional price of $90. This consists of the freight carrier lowering the unit(s) to the ground by a hydraulic lift system. (It is important to consider a liftgate delivery when heavy, bulky equipment is ordered. Liftgate service is still a curb delivery service. Inside delivery is still your responsibility.)

Please keep in mind that Topjetsales.com has no control over carrier delivery schedules, inclement weather conditions or natural disasters. In order to ensure that your product is delivered in the time frame you need, please allow ample time for delivery.

Topjetsales.com is not responsible for charges on deliveries attempted and returned due to incorrect shipping information or redeliveries for missed appointments.

Return Policy:

TOPJETSALES maintains a very customer friendly return policy. Our Goal is that you are always satisfied. If for any reason you are unhappy with a product purchased from us, you may return it within the applicable time frame by following the guidelines below. Special order items are not returnable. If you have any other questions, please call us toll free at 800-913-0192 between the hours of 9:00 AM and 5:00 PM Eastern Time.

- Damaged During Shipping

If your product was damaged during shipping, “refuse the order” and call our customer service department immediately. We will make arrangements to resend your order. This is very important! Topjet Sales Inc. will not be responsible for any damages that were not noted on the bill of lading. It is the purchaser’s option if he or she finds a dent or scratch on a panel that can be replaced and would rather keep the item and file a claim form with carrier.

- Product Does Not Meet Your Needs

We want you to be 100% satisfied with your order. If for any reason you are not satisfied with your purchase, you may return it for an exchange or refund (excluding shipping and handling charges) within 10 days of receipt. All exchanges and/or refunds must be in original factory condition (not used at all), including all packaging materials, inserts and manuals, warranty cards (still blank) and all accessories and are subject to our inspection and approval. If you are returning the product for a refund because it does not meet your needs, you will incur a 20 - 25% restocking fee. You must call us for authorization before returning any equipment. Please contact our Customer Service Dept. @ 1-800-913-0192.

The customer is responsible for round trip freight.

Inspection Guidelines:

As the purchaser, it is your responsibility to do the following:

A. Verify that the shipment matches the freight carrier's documentation (number or pieces, skids, etc.)
B. Visually inspect the packaging for signs of damage. Look for tears or damage to the cartons. Note any exterior tears or damage on the freight carrier's documentation.
C. Uncrate or un-package your order and complete a full inspection for damage. If your product was damaged during shipping, “refuse the order” and call our customer service department immediately. We will make arrangements to resend your order. This is very important! Topjet Sales Inc. will not be responsible for any damages that were not noted on the bill of lading. If the carrier refuses to remain on-site for the inspection, note on the driver's documentation that the driver did not permit a full inspection.
D. If concealed damage is discovered, contact the freight carrier and request the carrier or agent of the carrier do an inspection. Save all packaging for the damaged item. Contact TopJetSales Customer Service within 24 hours.

You may refuse any shipment with signs of damage or when the number of pieces received does not match the number of pieces on the freight carrier's documentation. If you refuse a shipment, it is your responsibility to contact Customer Service immediately. You must note your refusal on the freight carrier's documentation.

Your signature on the freight carrier's documentation acknowledges that the shipment was received in good condition and absent of damage or shortages. TopJetSales must be contacted within two (2) days of any shipping abnormalities. TopJetSales will not be responsible for damaged shipments that were signed for and accepted without damage noted on delivery receipt.

If concealed damage is discovered after item has been signed for in good condition, TopJet Sales, Inc. is no longer liable. All claims for compensation must be addressed directly with the freight carrier. TopJet Sales, Inc. will not be a participant in this process. Customer should request the carrier or agent of the carrier do an inspection. Save all packaging for the damaged item.

Freon/Refrigerant Guidelines:

Please note that charging a refrigerated system does require a certificate according to EPA regulations. Upon agreeing with TopJetSales Policies you are aware that only a licensed mechanic in accordance with the EPA is allowed to use the refrigerant. TopJetSales Inc will not be held responsible for persons not complying with all EPA guidelines. Please check EPA Guidelines below

link: http://www.epa.gov/ozone/title6/608/technicians/certoutl.html
link: http://www.epa.gov/ozone/title6/608/sales/sales.html
Sales/Use Tax:

Buyer is responsible for paying sales and use tax directly to the state in which the business operates.

Redelivery / Reconsignment:

If the freight carrier attempts delivery and is unable to delivery for reasons that are within your control, redelivery fees may apply for which you will be responsible.

Once a shipment is in transit, new fees may apply if there is a change in the delivery address (known as reconsignment).

Residential Delivery Fee:

Residential deliveries are $45. If you are shipping to a residence, you must indicate this on your order. Orders shipped to a residence that fail to have the residential designation will incur the original residential delivery charge as well as a $25 service fee per freight carrier.

Cancellation / Refused Orders:

Please note that you will be responsible for additional charges if any or all of your order is refused for any reason. Charges may include the full amount of round-trip shipping and handling fees, plus any applicable restocking fees.

*This provision does not apply to orders that are refused due to freight damage.

If you need to cancel your order, please contact our Customer Support department immediately. Orders will be cancelled at no charge if made prior to shipment. You will be held responsible for round-trip freight and expenses for any items that were shipped prior to our notification.

Warranty:

There are no warranties expressed or implied by TopJetSales. All warranties are held between the manufacturer and the buyer.

Privacy Statement:

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Pricing Policy:

TopJetSales reserves the right to change prices at will. In the case where pricing mistakes are made, we will give you the option to pay the different price, hold the order so you may reconsider the purchase or cancel that portion of or the entire order.

No Warranties:
ALL MERCHANDISE SOLD THROUGH THE SITE ARE PROVIDED ON AN "AS IS" BASIS. TOPJETSALES INC. MAKES NO OTHER REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION:
a. THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT;
b. THAT THE MERCHANDISE WILL MEET YOUR REQUIREMENTS, WILL ALWAYS BE AVAILABLE, ACCESSIBLE, UNINTERRUPTED, TIMELY, SECURE, OR OPERATE WITHOUT ERROR; AND
c. ANY IMPLIED WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. ONLY THE MANUFACTURERíS WARRANTY, IF ANY, WILL APPLY TO THE PURCHASED MERCHANDISE.
Limitation of Liability:

TOPJETSALES INC. WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE PURCHASE AGREEMENT, THE SITE, OR THOSE RESULTING FROM ANY GOODS PURCHASED OR OBTAINED THROUGH THIS SITE. IN NO EVENT SHALL TOPJETSALES INC. IS LIABILITY UNDER THIS PARCHASE AGREEMENT EXCEED THE PURCHASE PRICE OF THE MERCHANDISE SUBJECT TO THIS ORDER.

Release:

The purchaser, on purchaserís behalf and on behalf of purchaserís principals, partners, parents, subsidiaries, divisions, affiliates, shareholders, predecessors, successors, officers, directors, employees, contractors, agents and representatives, releases, waives and discharges TopJetSales Inc, its parents, subsidiaries, agents and employees from any and all claims, rights, or liability arising out of, pertaining or related to the property sold to purchaser that is the subject of this order.

Applicable Law:

The laws of the state of New York govern this Purchase Agreement and all of its terms and conditions, without giving effect to any principles of conflicts of laws. You agree that any action at law or in equity arising out of or relating to these terms and conditions shall be tried in the state or federal courts of New York and you consent to exclusive jurisdiction and venue in such courts.

Severability:

If any provision of this Purchase Agreement shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions.

Entire Agreement:

This Purchase Agreement contains the entire agreement of the parties regarding the subject matter hereof and supersedes all prior oral or written agreements, understandings and negotiations regarding the same. This Agreement may not be changed, modified, amended, supplemented or waived except by a written instrument to be signed by an authorized representative of each party hereto. No failure or delay by TopJetSales Inc. in exercising any right, power or privilege hereunder will operate as a waiver thereof, nor will any single or partial exercise thereof preclude any other further exercise thereof or the exercise of any other right, power or privilege hereunder.


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