Refund policy
Most items can be returned within 30 days of the shipping date if the item(s) are unused, undamaged, and also in the original packaging. You must contact us in advance for a return authorization. Items may not be returned after 30 days. Special order items and consumables are not returnable. If you have questions or want to find out if your item can be returned, please contact us at support@topjetsales.com or 800-913-0192 between the hours of 9:00am - 5:00pm EST Monday through Friday.
Part Orders: Manufacturers will not accept electrical parts such as motors, control boards, solenoid valves, etc..to be returned if used or out of original packing,
True MFG does NOT accept any returns on programmed temperature controls.
After the authorized item(s) are received back at the return location (location determined at the time of the item return request) and have been inspected, your money will be refunded for the item(s) returned minus the restocking fees. Refunds will always be issued back to the original payment method used for the purchase. If the original payment method (e.g., credit card) has been canceled or closed, the issuing institution is still responsible for processing the refund and ensuring it reaches the cardholder. Refunds cannot be issued to an alternate payment method.
There may also be original shipping costs and return shipping costs involved with your return, but you will be informed of those fees during the return process. Most credit cards will show a refund within 24-48 hours. Other payment methods will be refunded via check, which will be mailed to the location of your choosing. The above also applies to orders that have been canceled or refused after the item(s) have been shipped or are in transit to the customer's location. Customers are responsible for shipping the items back on their own carrier to the authorized return location and for said shipping costs (whether freight or parcel). Neither TopJet Sales Inc. the manufacturer, or the distributor are liable for the removal or transportation of returning orders.
Due to the costs of repackaging and inspections, the buyer could be responsible for a minimum restocking fee of 25% for the items purchased. The restock fee does not include the original shipping costs and the return shipping costs involved with the return.
If your purchased item is DOA (dead on arrival) or defective, you will need to file a warranty claim with the manufacturer. It's the manufacturer or distributor's discretion if the item will be replaced or repaired. For assistance with this process, please contact us. Neither TopJet Sales Inc., the manufacturer, or the distributor are liable for removal or transportation of items that arrive DOA or defective.
As a general rule of thumb, the following items are considered special order items:
- Special order items (noted on the product page)
- Custom fabricated items
- Furniture
- Disposables such as perishable or consumable items (food, food containers, plates, cups, etc)
- Hazmat, aerosol, & flammable liquid products
- Closeout products
- Items that have been shipped outside the Contiguous United States
These items may not be returned and in some instances are unable to be canceled once the order has been placed. If your order is still able to be canceled, you may be subject to much higher restock fees than the standard fee. If there is an opportunity to cancel your order, we will do our due diligence to find out.
Additional charges related to shipping and handling may be incurred during the return process. It’s important to know that our “Free Shipping” offers are applicable solely to items shipped by TopJet Sales Inc., our Manufacturers, or our Distributors to our customers. These offers do not extend to returns. Any such extra costs will be deducted from the final refund amount. Furthermore, if the shipping costs charged to you were less than our actual shipping expenses, you may be responsible for the difference in the event of a return.
Once your order has been placed, there are no guarantees your order can be canceled. Please contact us asap to verify.
- Orders Unshipped: If your order is in a submitted/processing status, contact us so we can attempt to cancel your order with the manufacturer or distributor.
- Orders In Transit: If your order has already shipped, you can refuse the shipment when it arrives at your location or you can accept the order and initiate a return authorization through our returns process. When a shipment is refused, it will return back to its respective warehouse and you may be charged a restocking fee plus any shipping fees associated with the return. We suggest refusing the shipment rather than accepting it, because if accepted, you will have to provide your own carrier to ship the items back and will be liable for any damages that may occur.
- Orders Received: If you have already received your purchased item(s), you will have to contact our customer support team to start a return. If the item is returnable, you will be provided a return authorization number, instructions to ship your items back on your own carrier, and you may be charged a restocking fee plus any shipping fees associated with the return.
- Special Order Items: If your order contains a "special order item", once the order has been placed with the manufacturer or distributor, it might not be able to be canceled. Please contact us to verify if the item can be canceled.
Due to multiple factors, your order may be subject to a different payment method than what was selected at the time of purchase. TopJet Sales Inc. will contact you to advise what payment method is needed in order to complete your purchase.
For questions concerning your order, please contact us by email (support@topjetsales.com), live chat, or call us at 800-913-0192. Our hours are from 9:00am - 5:00pm EST on Monday - Friday. Please allow us 1-2 business days to process your inquiry.
TopJet Sales Inc. will only allow coupon codes and promo codes to be applied to orders that are placed while the promotion is active. We do not allow promos to be applied to already discounted items unless specified.
Pricing that may be seen from external sources to our website may show incorrectly listed prices compared to the actual price listed on our website. We attempt to always be as accurate as possible, however unfortunately since search engines and other methods that may lead you to our site may not always provide the most accurate pricing. Please always check the prices listed directly on our website for the most accurate information.
Prices on our website are based on information provided to us by the manufacturer or the distributor shipping your product. Unfortunately, we're not always provided with updated information in advance or in a timely manner, therefore in the event there is an unexpected price increase, depending on the difference in price, we reserve the right to apply their increase to your order. If this takes place, we will contact you to provide an update regarding the difference. If the price difference is not agreed upon or we don't receive the additional funds by its respective due date, we will unfortunately be forced to cancel your order.
Warranty Policy
All warranties for products purchased through TopJet Sales Inc. are governed solely by the manufacturer's warranty policy. Since TopJet Sales Inc. does not manufacture products, we are not responsible for any aspects of the warranty process. Customers are entirely responsible for managing warranty claims from start to finish directly with the manufacturer.
It should be assumed that most heavy-duty products e.g. refrigeration equipment, cooking equipment, food preparation equipment, and ware washing equipment, do not have a valid warranty when used in a residential setting. However, there are some heavy-duty products that are warrantied for residential use. To determine if a specific item is covered under warranty for residential use, please contact TopJet Sales Inc. for verification.
If your purchased item is covered under the manufacturer's warranty, you must file a warranty claim directly with the manufacturer. While TopJet Sales Inc. can assist you in initiating the warranty claim, all decisions regarding the warranty are at the sole discretion of the manufacturer. Neither TopJet Sales Inc. nor the distributor is liable for any part of the warranty process, including the removal or transportation of warranty items.
- Residential Use: As mentioned, warranties, including but not limited to heavy-duty and commercial-grade products, may not be valid for residential use. Always verify with TopJet Sales Inc. or the manufacturer to confirm whether your intended use is covered under the warranty.
- Unauthorized Modifications: Any modifications or repairs made by unauthorized personnel will void the manufacturer's warranty.
- Improper Installation: Incorrect installation can void the warranty. It is recommended to have products installed by qualified professionals to ensure warranty coverage remains intact.
TopJet Sales Inc. expressly disclaims any warranties beyond those provided by the manufacturer, including but not limited to implied warranties of merchantability and fitness for a particular purpose. TopJet Sales Inc. is not liable for any indirect, incidental, or consequential damages arising from warranty claims.
Sales Tax
In accordance with applicable state and local laws, TopJet Sales Inc. does not collect sales or use tax in all states but is required to charge sales tax for most items shipping to CA, FL, IN, KY, TX, NY. If taxes are calculated at the time of purchase for states other than where TopJet Sales Inc. is registered to collect, this may be due to the manufacturer or distributor requiring taxes to be collected upfront, since they are registered or required to remit sales or use tax on our behalf. In the event TopJet Sales Inc. is notified or charged sales or use tax for your purchase after the fact, we will update your order to reflect the taxes and will contact you to collect the difference. TopJet Sales Inc. does not benefit from the collection of sales or use tax and will always remit collected taxes appropriately.
For states imposing sales or use taxes, your purchase may be subject to tax unless it is specifically exempt. In general, purchases made out of state by means of the internet or other remote methods, does not disqualify you from paying sales tax on your order. Many states require purchasers to file a sales or use tax return at the end of the year, reporting all taxable purchases that were not collected. Wherein you may be subject to pay those uncollected taxes on your personal or business tax return. If TopJet Sales Inc. does not collect sales tax on your order, it is your responsibility to check your state & local laws to find out if you need to disclose your purchase on your tax return.
If you have a valid tax exempt or resale certificate, you can email it to us and we’ll submit it for review. All tax exemption requests must be sent before your order has been placed. If sent after the fact, we can not guarantee taxes will be removed or refunded for your order. In the event a manufacturer or distributor are unable to accept your certificate, TopJet Sales Inc. will be forced to collect sales or use tax for you, and you may have to write them off on your tax return, when applicable.