Shipping policy

Most orders placed are shipped within 24 hours, if the item is in stock and your order is approved.

Shipping usually takes 1-5 business days depending on the location of the ship-to address. However shipping times differ for each item due to availability, manufacturer labor and supply chain shortages, etc.

We only ship to the 48 Contiguous United States. If you want your order shipped outside this territory, you will have to supply your own freight forwarder.

Some orders may have extra delivery costs imposed by the freight carrier for special shipping conditions and areas. Due to the variables associated with how shipping costs are calculated, all of our shipping costs are estimates and may change at any time. We do our best to be as accurate as possible but unfortunately, some estimates are too much to absorb. Generally, if there is a 10 - 20% difference in shipping costs, we'll contact you for approval before we process your order.

TopJet Sales Inc. is not liable for any loss, theft, or damage to the shipment that occurs after it has been delivered.

(Freight) Inspection Guideline

As the purchaser, it is your responsibility to do the following:

A. Verify that the shipment matches the freight carrier's documentation (number or pieces, skids, etc.)
B. Visually inspect the packaging for signs of damage. Look for tears or damage to the cartons. Note any exterior tears or damage on the freight carrier's documentation.
C. Uncrate or un-package your order and complete a full inspection for damage. If your product was damaged during shipping, “refuse the order” and call our customer service department immediately. We will make arrangements to resend your order. This is very important! Topjet Sales Inc. will not be responsible for any damages that were not noted on the bill of lading. If the carrier refuses to remain on-site for the inspection, note on the driver's documentation that the driver did not permit a full inspection.
D. If concealed damage is discovered, contact the freight carrier and request the carrier or agent of the carrier do an inspection. Save all packaging for the damaged item. Contact TopJetSales Customer Service within 24 hours.

You may refuse any shipment with signs of damage or when the number of pieces received does not match the number of pieces on the freight carrier's documentation. If you refuse a shipment, it is your responsibility to contact Customer Service immediately. You must note your refusal on the freight carrier's documentation.

Your signature on the freight carrier's documentation acknowledges that the shipment was received in good condition and absent of damage or shortages. TopJetSales must be contacted within two (2) days of any shipping abnormalities. TopJetSales will not be responsible for damaged shipments that were signed for and accepted without damage noted on delivery receipt.

If concealed damage is discovered after item has been signed for in good condition, TopJet Sales, Inc. is no longer liable. All claims for compensation must be addressed directly with the freight carrier. TopJet Sales, Inc. will not be a participant in this process. Customer should request the carrier or agent of the carrier do an inspection. Save all packaging for the damaged item.

Items that have a freight cost or qualify for free shipping, are curbside delivery only and do not include inside delivery, liftgate, or any additional accessorial. These additional services must be approved/paid for ahead of time and notated on your order. Unless inside delivery is requested and paid for at time of purchase, the driver will NOT bring your delivery to the door or inside your location. In the event you request the carrier to perform additional delivery services and those services are performed, once we receive the bill for those services, the payment method on file will be charged. It's highly recommended to pay for these services ahead of time, otherwise, additional fees imposed by the carrier after your order has been delivered, may end up costing more, based on the carrier providing the services.

Orders shipping to locations considered to be residential, may be subject to additional fees.

Orders shipping to locations considered to be limited access, such as hotels, universities, prisons, military bases, country clubs, etc. may be subject to additional fees.

Orders shipping to extended area locations such as high density areas, less populated areas, or less accessible areas may be subject to additional fees.

Liftgate enables the truck driver to bring your equipment off the freight truck to the ground. Liftgate is optional in most cases, but recommend for customers who do not have a loading dock (loading dock must be 4 ft or higher from the ground) or a forklift on site.

Some items can weigh several hundred pounds, which could cause serious injuries if not brought to the ground by a liftgate. Additionally, items that are around 100 lbs may seem easy to get off the truck, but unfortunately due to liability reasons, the driver may not allow you to remove the freight without liftgate service. Some variables associated with removing the freight off the truck and onto the ground are: personal injury and/or potential damage to the shipment (please note, when items are delivered by freight, they will most likely be on a pallet, which makes the items bulky and very difficult to bring to the ground as well).

If an item is shipping by freight to a residential location, liftgate is required since there will be no forklift or loading dock at time of delivery.

When items that are normally delivered by a parcel delivery company (such as UPS, FedEx, or USPS) are ordered in such quantities that the order must instead be shipped by a freight delivery company, there may be additional shipping costs associated with your order. Once we are made aware of any additional costs, we will contact you for approval to charge your card for the difference.

Shipments to freight or package forwarding companies, may be required to be paid by Check, ACH, or Wire Transfer.

Orders may include a delivery notification service, where the carrier will contact you to coordinate or inform you of when they are going to attempt to deliver your order. Since some carriers will charge additional fees for this service, please contact us prior to placing your order so we can quote you on this service. An alternative to paying for a call-before notification is waiting until we send you the tracking information for your order. Once you receive your tracking info, you may contact the carrier to coordinate your delivery date (applies to freight shipments only). Unfortunately, in rare situations, when an order is shipped directly from the manufacturer or one of our suppliers, we may not receive tracking information before the order is delivered. Please keep this in mind as well. When attempting to coordinate directly with the freight carrier, TopJet Sales Inc. is unable to get involved in setting a time for delivery and is not liable for communications that take place between the carrier and the customer. Additionally, while we provide tracking information as soon as it becomes available, there are instances where tracking may be delayed or incorrect due to factors beyond our control. Customers should anticipate deliveries during normal business hours and ensure someone is available to receive the shipment.

Parcel / Package Shipments (UPS, FedEx, USPS):
All orders that ship by means of a parcel/package carrier (e.g., UPS, FedEx, USPS) generally do not include a call-before delivery service. However, UPS and FedEx offer options that allow customers to receive digital notifications regarding shipment status. Customers will need to set up these notifications once tracking information is provided. Third-party apps or notification services may also assist in this process. Deliveries occur during regular delivery windows, and specific time requests cannot be accommodated. Customers should plan accordingly to ensure their shipments are received without delay.

Freight Shipments (LTL Carriers):
All orders that ship by means of a freight/LTL carrier (e.g., SEFL, Estes, Dayton Freight, etc.) may receive a call before delivery. However, this is not guaranteed. As mentioned above, we recommend that customers reach out to the carrier directly upon receiving tracking information to coordinate their delivery. If a scheduled delivery date is authorized and/or paid for, customers should be aware that carriers may experience delays or operational challenges that prevent delivery at the specified time. If a carrier must reschedule, customers are responsible for coordinating the revised delivery with the carrier. Any rescheduling fees will be determined by the carrier, and TopJet Sales Inc. cannot guarantee reimbursement of delivery fees in such cases.

When an order is placed, it is expected that the order will be delivered when it is ready for shipment. If a customer requests to delay shipment or change the delivery address after the order has been prepared for shipment or has already shipped, the order may be reconsigned with or without additional fees, depending on carrier policies. Shipments generally cannot be delayed for extended periods of time due to carrier constraints.

If a shipment must be reconsigned, relocated, or redelivered due to the customer providing an incorrect address, the customer being unavailable at the time of delivery, or a customer-requested change, the shipping company may impose additional fees for these services. Any applicable fees will be charged to the customer's payment method on file. If a request for an address change is made but the order ships before the change can be processed, the customer remains responsible for any reconsignment fees imposed by the carrier. Additionally, if a shipment is delayed due to the customer’s request and the carrier applies storage fees, those fees will also be the customer’s responsibility. If the order is returned due to these delays, any applicable refund will be issued minus any storage or reconsignment fees incurred, as well as any additional return fees, including original and return shipping costs where applicable.

If a requested address change cannot be validated or accommodated, the order may need to be canceled or returned to the original shipping location. In such cases, any additional fees associated with the cancellation or return, including shipping and reconsignment fees, will be deducted from any applicable refund. Customers are encouraged to verify all shipping details at the time of purchase to prevent delays or additional costs. As shipping logistics are subject to carrier policies and operational constraints, reconsignment or redelivery may not always be possible.

Upon receiving your shipment, it is your responsibility to follow these guidelines:

• Thoroughly inspect your shipment for possible damages or missing items
• Notate all damages and/or shortages before signing the delivery receipt
• Keep a copy of the delivery receipt
• Keep all damaged packaging materials for carrier inspection
• Contact us within 24 hours of receiving delivery
• Take pictures of damages and packaging

Note: If you are uncomfortable with the damages found at time of delivery, you can refuse your shipment, and we'll work with you on sending a replacement. Call us at 1-800-913-0192 if possible before refusing your shipment. If the driver demands to leave before all portions of your shipment have been inspected, please note on the delivery receipt near your signature that the driver would not allow an inspection. By signing the delivery receipt, you are assuming all responsibility for that shipment as noted. If the delivery receipt is signed for without any further notations, you are accepting the condition of the shipment as is and understand that TopJet Sales Inc. can not guarantee any further compensation or replacements for your shipment.

Concealed damages are not covered and TopJet Sales Inc. is not liable for any damages found after the shipment has been signed for.

After receiving your order, you must inspect it for damaged items. If an item is damaged, you must keep both the packaging & items, as well as contact us within 5 business days so that we can provide further assistance. Clear pictures of the damages & the packaging are required. If applicable, it may be required to take a picture of the product's serial number as well. If an item is damaged, it must not be used. If the item is found to be used, a replacement or refund may no longer apply. If a replacement item is to be sent, the original item must first be returned to the location we provide you. Under certain circumstances, an exception may be authorized to ship you a replacement item before the original item is returned. If this exception is approved, a new order must be created and paid for before the new item(s) is shipped. Once the unused damaged item(s) is appropriately returned, we will issue you a refund for the damaged item(s).

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